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If you are inquiring about a particular product, the following information would be helpful:
Consumer Reference Code
This can be found on the back of the packaging, located with the phone number or the address for submitting questions or comments.
Manufacturing/Lot Code
This is 7-15 characters long and contains numbers and letters. On poly packages, it is printed in black ink, usually on one of the sides of the package. On cartons, it is printed or embossed on a carton flap. For products on a cardboard core, it is printed on the core.
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